JOB DESCRIPTION
Position: Turf Club Host/Hostess
Directly Reports To: Operations Manager
Status: Hourly
Description
Ensures outstanding customer service is provided to all in The Turf Club.
Duties and responsibilities include, but are not limited to:
- Delivers, maintains, and exceeds service quality standards as established by The Company.
- Demonstrates and models courtesy, commitment, respect, and professionalism at all times.
- Consistently provides attention to guests in a pleasant and courteous manner.
- Assist restaurant host/hostess during peak periods.
- Demonstrates thorough knowledge of services, products, promotions, and food and beverage menus.
- Interact with patrons to monitor the level of service satisfaction and deliver complaints for immediate correction to the corresponding supervisor.
- Other duties as assigned.
Qualifications and Skills
- Excellent communication skills
- Professional appearance and demeanor
- The ability to anticipate customer needs and be proactive
- Service industry experience or face-to-face customer service experience
- Bilingual English/Spanish is a plus
- Must be able to pass a criminal background investigation in order to obtain a racing license.