JOB DESCRIPTION
Position: Customer Service Coordinator
Directly Reports To: Office Manager
Status: Hourly
Description
Operates multi-line telephone system to answer incoming calls; directs callers to appropriate personnel, completes a variety of administrative duties, attends to visitors and clients in an efficient, friendly, and professional manner.
Duties and responsibilities include, but are not limited to:
- Answers telephone, screen calls, takes and relays messages
- Provides information to callers, greets persons entering main office and directs visitors to correct destination
- Ensures knowledge of personnel whereabouts
- Responds to general questions and requests from guests and visitors or directs inquiries to the appropriate department.
- Maintains and updates the property Calendar of Events, including casino promotions, entertainment, special events, and other scheduled property activities.
- Coordinates with Marketing Manager and Food & Beverage Director to ensure event and promotional information is accurate, current, and communicated appropriately.
- Assist guests with entertainment and event ticket sales, including providing information regarding event dates, times, and ticketing information.
- Process cash and credit/debit card transactions. Issues tickets and receipts to guests.
- Maintains accountability of assigned cash drawer and ticket inventory. Balances and reconcile cash, credit/debit cards transactions, and ticket sales at the end of the shift.
- Organizes Conference Room bookings
- Assists other departments as needed
- Other duties as assigned
Qualifications and Skills
- Computer literate in Microsoft Office
- Knowledge of clerical and administrative procedures
- Knowledge of customer service practices and principles
- Good communications skills and professional personal presentation
- Great attention to detail and stress tolerance
- Honest, respectful, and trustworthy
- Bi-lingual, English/Spanish
- General math skills
- Ability to multi-task
- Must be able to work weekends (first shift) Schedule will vary depending on our racing season and/or when necessary.
Experience
- Strong Customer service
- Experience in administrative or clerical activities
- Previous experience with switch board operations
- Cash handling, point-of-sale, or ticketing experience preferred.