POSITIONS

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JOB DESCRIPTION

Position: Operations Analyst

Directly Reports To: General Manager

Status: Salary

Description:
Identifies the defects in the business models and operations. Conducts research, investigates workflows, business procedures, recommends changes and aims to identify opportunities for improvement. The analyst provides a high level of support to upper management by ensuring business strategies and financial goals are achieved through timely and accurate analytics and reporting.

Duties and Responsibilities include, but are not limited to:

  • Analyzes marketing, entertainment, and players club information, including but not limited to, evaluation of promotions and events, revenue build and marketing calendar, headcount, evaluation and recommendations of direct mail strategy, assisting and evaluating marketing’s daily revenue reporting, and other reports as requested or assigned.
  • Runs, interprets and shared data and performance results with all levels of the organization; this may include standardized reports on a daily, weekly and monthly basis.
  • Assists or completes any ad-hoc reporting or analysis related to Food & Beverage, Gaming or other business areas as requested. Also, identifies needed reporting, assembles or directs the assembly of reports and distributes such information.
  • Communicates effectively with all levels of the operation to help identify and implement revenue improvement opportunities. As well as identifying any issues or concerns.
  • Provides timely and accurate analysis of departmental related statistics, analytical reports, budgets and related operating expenses to assist the department functions in an effective, efficient and profitable manner.
  • Other duties as assigned.

Required Qualifications & Skill:

  • Read, write, speak and understand the English language.
  • Perform complex mathematical computations.
  • Safeguard and Protect the Company’s value and reputation by keeping information confidential.
  • Present information and suggestions in oral and written form.
  • Utilize MS Office products at advanced skill level.
  • Travel locally or regionally as needed.
  • Update job knowledge by participating in educational opportunities; attending expos or conventions; and developing or maintaining professional networks.
  • Minimum 5 years’ experience in an analytical position.
  • Valid driver’s license.
  • Must be able to obtain a Racing License and Gaming Work Permit.
  • Flexible work schedule.
  • Bachelor’s Degree in Business or related field.

JOB DESCRIPTION

Position: Casino Floor Technician

Directly Reports To: Slot Technician Manager

Status: Hourly

Description:
Responsible for the minor maintenance and repairs of all slot machines. Provides customer service to patrons in reference to minor machine repairs and answers any questions regarding property promotions or events.

Duties and Responsibilities include, but are not limited to:

  • General maintenance of slot machines, techshops and storages
  • Minor Slot machine repairs
  • Paper fills
  • Deal with customer disputes in a professional manner
  • Performs related duties as assigned
  • Must be flexible with schedule changes
  • Any and all other job duties as assigned

Experience:

  • Customer Service
  • Basic tool knowledge

Required Skill:

  • Able to work quickly and accurately
  • Able to communicate with the public in a friendly and efficient manner.
  • Enjoy working with people
  • Good interpersonal skills
  • Team Player
  • Ensure chemicals are maintained and used properly.
  • Prepared to work weekends and late evenings
  • Must be able to obtain a New Mexico Gaming Control Board Work Permit

Special Skills:

  • Bilingual English/Spanish

JOB DESCRIPTION

Position: Commissary Material Handler/Runner

Directly Reports To: Purchasing Agent

Status: Hourly

Description:
Will perform a variety of daily routine task; receiving, inspection of product, stocking, physical inventory checks and movement of product to Warehouse shelves, coolers, freezers, and Food & Beverage Outlets. Pick up and deliveries as Runner.

Duties and Responsibilities include, but are not limited to:

  • Receive and unload incoming product and compare information to packing slip.
  • Notifies Commissary Lead Inventory Clerk of shortages upon receiving product.
  • Unpack, sort, and check product for damage.
  • Any defects, expired dates or spoiled product is returned to Supplier.
  • Product is processed to Commissary Warehouse (shelving, cooler, and freezer).
  • Prep Dry Goods Area – Canned Goods, Spices, Liquor, Paper Goods and Supplies.
  • Conduct inventory twice a day at Food & Beverage Outlets; verify needed stock and move product.
  • Maintain all products in specific slotted areas/ensure it is properly rotated.
  • Ability to exercise good visual judgement of product. Inform Lead Inventory Clerk or Purchasing Agent of spoiled product when found in Outlets for proper disposal and inventory adjustments.
  • Pick product and stage for movement to Food & Beverage Outlets. During special events will expedite product to location immediately.
  • Temperature checks conducted three times a day to insure Food and Beverage product is safe.
  • During Special Events will expedite product to location immediately.
  • Warehouse must be kept clean; daily sweeping, mopping and disposal of card board and plastics from shipments.
  • Bail card board boxes for pick up.
  • Conduct end of the Month Inventory.
  • Receive incoming Material, Repair and Operating Supplies.
  • Prepare & Stage Shipments for Outbound; FedEx & UPS.
  • Will assist Purchasing Agent on errands.
  • Observe all safety procedures during execution of assigned duties.
  • Empty recycle bin.
  • Keep carts stacked and flatbeds organized in dock area, must be cleaned every day.
  • Operate a pallet jack.
  • Operate a bail machine when necessary.

Required Qualifications & Skill:

  • Wear Uniform and Groom Appropriately.
  • Wear proper protective, safety equipment; back support belt.
  • Math Skills – Ability to add, subtract, multiply, and divide in all units of measure.
  • Be comfortable working in a fast-paced environment.
  • Communicate effectively and in a professional manner with levels of all Management personally and on radio.
  • Must obtain a Food Handlers Permit.
  • Work independently or with a team.
  • Work various hours including weekends and holidays.
  • Must be dependable and reliable.
  • Must have a positive attitude.
  • Ensure chemicals are maintained and used properly.
  • Physical Requirements Ability to bend, twist, stoop, reach, push and pull, climb ladders, lift materials up to 80lbs and lift up to 50lbs frequently, move product up 600lbs and deal with temperature form hot to cold (35 degrees to negative 20 degrees). Be able to stand and walk for 8 consecutive hours or more.

JOB DESCRIPTION

Position: Custodian

Directly Reports To: Housekeeping/Facility Manager

Status: Hourly

Description:
Identifies all sanitation and aesthetic maintenance in public areas, and must maintain it throughout the course of his/her shift.

Duties and Responsibilities include, but are not limited to:

  • Must be 21 years old.
  • Knowledge of carpet and floor care, chemicals and equipment preferred.
  • Clean stations keeping in mind safety measures.
  • Other duties as assigned.

Required Qualifications & Skill:

  • Wear a uniform and Groom appropriately.
  • Effective communication/comprehension skills – verbal and written.
  • Strong customer service.
  • Good reasoning ability.
  • Be able to pass criminal background check in order to obtain a racing license and drug screening.
  • Physical Requirements-ability to be able to stand and/or walk for duration of shift.
  • Must be able to push, pull, and lift up to 50 pounds on a regular basis.
  • Must be able to obtain/maintain any necessary licenses and/or certifications.

Experience:

  • Minimum of 1 year custodian experience.

JOB DESCRIPTION

Position: Dishwasher

Directly Reports To: Chef

Status: Hourly

Description:

Each dishwasher’s primary objective is to provide a clean and safe kitchen area for our staff wash and clean tableware, pots, pans and cooking equipment. Keep the dish room and equipment clean and organized.

Duties and Responsibilities include, but are not limited to:

  • Wash dishes, glassware, flatware, pots, and/or pans using dishwashers or by hand.
  • Clean garbage cans with water or steam.
  • Maintain kitchen work areas, equipment, and utensils in clean and orderly condition.
  • Place clean dishes, utensils, and cooking equipment in storage areas.
  • Prepare and package individual place settings.
  • Sort and remove trash, placing it in designated pickup areas.
  • Sweep and scrub floors.
  • Receive and store supplies.
  • Stock supplies such as food and utensils in serving stations, cupboards, refrigerators, and salad bars.
  • Transfer supplies and equipment between storage and work areas, by hand or using hand trucks.
  • Other duties as assigned.

Required Qualifications & Skill:

  • Wear a uniform and Groom appropriately.
  • Must posses a positive attitude and work well with other team members.
  • Must be able to communicate clearly with managers, kitchen and dining room personnel.
  • Be willing to follow direction and ask questions for clarification if needed.
  • Be able to work in hot, wet, humid and loud environment for long periods of time.
  • Physical Requirements – ability to bend, stoop; lift materials up to 40lbs; stand for long periods of time (up to 7 hours).

Experience:

  • Minimum of 1 year dishwasher experience.

JOB DESCRIPTION

Position: Food Server

Directly Reports To: Chef

Status: Hourly

Description:

Each server’s primary objective is to show our guests such a marvelous time that they will want to return again and again. Provide friendly, attentive, and timely service to create an exceptional dining experience for all of our guests.

Duties and Responsibilities include, but are not limited to:

  • Assumes 100% responsibility for quality guests experience.
  • Welcome and greet guests within one minute. Make all our guests feels special and let them know you’re there to personally take care of them.
  • Inform guests of specials and menu changes.
  • Make specific beverage, appetizer, entrée, and dessert recommendations you genuinely feel your guests will enjoy.
  • Answer questions about our food, beverages and other restaurant functions and service.
  • Take food and beverage orders from guests, enter orders in our system before taking item to the table.
  • Deliver food and beverages from kitchen and bar to guests in a timely matter.
  • Pre-bus tables between each course.
  • Perform side work during each shift as required by service station assignment.
  • Complete opening and closing checklists.
  • Maintain clean and stocked service and dining areas.
  • Monitor and observe guest dining experience. Ensure guests are satisfied with the food and service. Respond promptly and courteously to any requests.
  • Provide proactive beverage and tostadas with salsa refills.
  • Prepare final bill, present check to guest, accept payment, and process through the system.
  • Be ready and willing to assist fellow servers before they ask.
  • Thank guest for their visit and invite them to return.
  • Notify manger-on-duty any time a guest is not 100% satisfied with their experience.
  • Other duties as assigned.

Required Qualifications & Skill:

  • Wear a uniform and Groom appropriately.
  • Must posses a positive attitude and work well with other team members.
  • Ability to read, write and speak English required.
  • Must have the ability to handle money and operate system.
  • Be willing to follow direction and ask questions for clarification if needed.
  • Be able to work in a fast paced restaurant environment.
  • Physical Requirements –stand for long periods of time (up to 7 hours); ability to safely lift and easily maneuver trays of food frequently weighing up to 20 to 25lbs.

Experience:

  • Minimum of 1 year service experience.

JOB DESCRIPTION

Position: Line Cook

Directly Reports To: Chef

Status: Hourly

Description:

Prepare various food products in Ventanas Restaurant main kitchen.

Duties and Responsibilities include, but are not limited to:

  • Maintains a clean and safe work area adhering to food safety and health standards.
  • Ensures food ingredients are stored in their designated area and rotated in the proper manner.
  • Prepares all items in accordance with approved recipe cards.
  • Handles and cleans kitchen equipment carefully and safely to prevent damage or injury.
  • Works efficiently and effectively to gather, wash, cut, season, cook, and store quality ingredients.
  • Performs a variety of butchering tasks, such as trimming, and cutting.
  • Prioritizes and organized tasks for speed and quality assurance.
  • Ensures requisitions are filled out for following days par-stock requirements.
  • Reports directly to Kitchen Manager/Chef and Food & Beverage Managers.
  • Other duties as assigned.

Required Qualifications & Skill:

  • Able to read, write, speak and understand the English language.
  • Must be able to follow oral and written instructions.
  • Fundamental understanding of sanitation, cleanliness and personal hygiene.
  • Food handler’s card required.
  • Team Player.
  • Ability to work under pressure an take initiative in a fast paced environment.
  • Positive attitude and a willingness to learn.
  • Physical Requirements – ability to lift materials up to 50 lbs.; stand for long periods of time, carry, bend, stretch, stoop; dealing with fluctuations of temperature from hot to cold.

Experience:

  • Minimum of 1 year line cook experience.

JOB DESCRIPTION

Position: Security Officer (Inside)

Directly Reports To: Security Manager

Status: Hourly

Description:

Provides exceptional customer service to all guests and potential guests by greeting them in a friendly, efficient, courteous and professional manner. Ensures that all guests as well as employees have a safe and pleasant experience.

Duties and Responsibilities include, but are not limited to:

  • Greets customers in a friendly manner.
  • Maintains secured areas and protection of company assets in both casino and racing facility.
  • Guarantees adherence to all policies, and gaming/racing commission regulations by both patrons and fellow employees.
  • Ensures qualified admissions and gives customer assistance when needed.
  • Other duties as assigned.

Required Qualifications & Skill:

  • Surveillance Skills.
  • Deals with Uncertainty.
  • Judgment.
  • Objectivity.
  • Dependability.
  • Emotional control.
  • Integrity.
  • Safety Management.
  • Professionalism.
  • Reporting Skills.
  • Ability to maintain order and safety of patrons, employees and assets.
  • Wear a uniform and Groom appropriately.
  • Stand for eight consecutive hours, with the exception of a thirty minute break.
  • Must be able to push, pull and lift a minimum of ten pounds.
  • Have strong customer service skills.
  • Be comfortable working outdoors in all weather conditions and on your feet.
  • Must be able to speak, read and write the English Language.
  • Must be able to obtain a New Mexico Gaming Work Permit and a New Mexico Racing License (thorough credit and criminal investigation will be conducted); therefore must be 21 years of age.

Experience:

  • Strong Customer service.
  • Minimum of 1 year security officer experience preferred.

Special Skills:

  • Bilingual English/Spanish is a plus.

JOB DESCRIPTION

Position: Revenue Auditor

Directly Reports To: Accounting Manager

Status: Hourly

Description:

Performs daily revenue audits, cash summaries, journal entries, and related revenue reports for management, while demonstrating and providing outstanding customer and employee relations.

Duties and Responsibilities include, but are not limited to:

  • Responsible for verifying and recording revenue for the organization’s various products or services.
  • Credit card billing, reconciling deposits, and responding to customer billing inquiries.
  • Maintains compliance with all workplace policies, procedures, ordinances, laws and other communicated expectations, including but not limited to: Employment Manual, gaming Ordinance, State Gaming Compact, Minimum Internal Controls, Department Procedures, memos and other communication from supervisory or regulatory personnel.
  • All other assigned duties.

Required Qualifications & Skill:

  • Proficient in basic math skills and ability to read and interpret spreadsheets. Good verbal and written communication skills.
  • Excellent organizational skills.
  • Must have excellent computer skills, including Excel, Word, and Microsoft Office.
  • Knowledge in Accounts Payable preferred but not necessary.
  • Associate Degree in Accounting or related field is a plus.
  • Must be able to pass a criminal and credit background check to obtain a gaming work permit and a racing license; therefore, must be 21 years of age.

Experience:

  • Audit experience preferred or at least (2) years related experience.

HUMAN RESOURCES

Send us your resume by email or fax.

GET IN TOUCH

 

SEND RESUMES TO:
[email protected]

FAX:
+1 (575)874-5369

PHONE:
+1 (575)874-5200