POSITIONS

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JOB DESCRIPTION

Position: Operations Analyst

Directly Reports To: General Manager

Status: Salary

Description

Identifies the defects in the business models and operations. Conducts research, investigates workflows, business procedures, recommends changes and aims to identify opportunities for improvement. The analyst provides a high level of support to upper management by ensuring business strategies and financial goals are achieved through timely and accurate analytics and reporting.

Duties and responsibilities include, but are not limited to

  • Analyzes marketing, entertainment, and players club information, including but not limited to, evaluation of promotions and events, revenue build and marketing calendar, headcount, evaluation and recommendations of direct mail strategy, assisting and evaluating marketing’s daily revenue reporting, and other reports as requested or assigned.
  • Runs, interprets and shared data and performance results with all levels of the organization; this may include standardized reports on a daily, weekly and monthly basis.
  • Assists or completes any ad-hoc reporting or analysis related to Food & Beverage, Gaming or other business areas as requested. Also, identifies needed reporting, assembles or directs the assembly of reports and distributes such information.
  • Communicates effectively with all levels of the operation to help identify and implement revenue improvement opportunities.  As well as identifying any issues or concerns.
  • Provides timely and accurate analysis of departmental related statistics, analytical reports, budgets and related operating expenses to assist the department functions in an effective, efficient and profitable manner.
  • Other duties as assigned

Required Qualifications and Skills

  • Read, write, speak and understand the English language. 
  • Perform complex mathematical computations
  • Safeguard and Protect the Company’s value and reputation by keeping information confidential.
  • Present information and suggestions in oral and written form.
  • Utilize MS Office products at advanced skill level.
  • Travel locally or regionally as needed.
  • Update job knowledge by participating in educational opportunities; attending expos or conventions; and developing or maintaining professional networks.
  • Minimum 5 years’ experience in an analytical position.
  • Valid driver’s license.
  • Must be able to obtain a Racing License and Gaming Work Permit.
  • Flexible work schedule.
  • Bachelor’s Degree in Business or related field.

JOB DESCRIPTION

Position: Casino Supervisor

Directly Reports To: Casino Manager

Status: Exempt

Description

Responsible for assisting the department manager in monitoring the overall slot area including all slot department team members for efficiency, guest service, adherence to all departmental and gaming policies, procedures, and directives, protecting all company assets. Ensures compliance with gaming regulations.

Duties and responsibilities include, but are not limited to

  • Responsible for supporting the Casino Slot Managers and Director of Casino Operations in all departmental initiatives related to the casino including hiring and training.
  • Maintains working knowledge of all local jurisdictional gaming and attendant regulations as well as company internal controls.
  • Effectively executes strategies in support of business objectives. Sets high personal standards for performance and encourages others to do the same.
  • Implements strategies and leads initiatives to continuously improve guest service and customer service.
  • Evaluates staffing and scheduling to meet business demands.
  • Ensures departmental procedures are enforced and effective in assuring proper protection of all gaming operations from loss due to mistake or theft.
  • Proactively recognizes rewards and celebrates outstanding examples of employee performance.
  • Counsels, guides, evaluate and instruct assigned personnel in the performance of their duties.
  • Ensures all guests problems are handled quickly to ensure guest satisfaction within the established guidelines.
  • Any and all other job duties as assigned

Required Qualifications and Skills

  • Strong organizational and analytical skills.
  • Excellent verbal and written communication skills.
  • Ability to lead a team.
  • Knowledge of gaming and internal regulations is a plus.
  • Must be able to speak, read and write the English Language.
  • Be able to obtain a New Mexico Gaming Work Permit, therefore must be 21 years of age.

Experience

  • Minimum of 1 year strong customer service.

JOB DESCRIPTION

Position: Casino Technical Manager

Directly Reports To: Casino Slot Manager

Status: Salary

Description

Coordinate, implement, and assist in establishing Company policy relative to the Slot operations.  Assist in responsibility for the overall operation of the Slot department.  Be responsible for the direct supervision of the slot Technical staff.  Assist in analyzing, selecting, and placement of new equipment and machines.  Maintain two-way communication with subordinates to ensure awareness of new policies or procedures.  Maintain a high-degree of professionalism when dealing with subordinates and customers.  Develop and monitor compliance with SPR&C, policies, and procedures.

Duties and responsibilities include, but are not limited to

  • Adhere to established department and property policies and procedures regarding guest service standards.
  • Coach, monitor, and develop team members for improved performance.
  • Issuing timely performance evaluations on subordinates and offering developmental guidelines and resources to achieve goals.
  • Comply with all Company and department policies, procedures and internal controls.
  • Assure the proper functioning of slot machines.
  • Be responsible for the selection, training, evaluation, supervision, and equitable treatment of Slot Department Personnel.
  • Participate in the instruction of Slot Technical Department and maintain within budget.
  • Supervise the smooth and effective operation of the Slot Technical Department.
  • Approve machine option settings (with verification of Slot Manager).
  • Oversee and assist with slot machine conversions, moves and/or changes.
  • Authorize cancel credit and jackpot payoffs.
  • Responsible for scheduling and manpower usage for technicians.
  • Hire and give input towards termination of slot team members.
  • Safeguard company assets.
  • Organize and insure completion of maintenance programs. 
  • Other duties as assigned.

Required Qualifications and Skills

  • Strong customer service.
  • Excellent communication skills, both verbal and written.
  • Supervisory skills.
  • General knowledge of Microsoft Word, Excel, and Outlook.
  • Electronic/Mechanical troubleshooting skills.
  • Must be able to work at a fast pace and in stressful situations.
  • Analytical, Technical, and Training skills.
  • Mechanically inclined.
  • Physical Requirements –walk, bend, stand, and stoop; lift up to 75lbs.; high noise levels; subject to a smoke filled environment

Experience

  • Minimum of 1 year casino technical manager experience.

JOB DESCRIPTION

Position: Casino Floor Technician

Directly Reports To:Slot Technician Manager

Status: Hourly

Description

Responsible for the minor maintenance and repairs of all slot machines.  Provides customer service to patrons in reference to minor machine repairs and answers any questions regarding property promotions or events.

Duties and responsibilities include, but are not limited to

  • General maintenance of slot machines, techshops and storages
  • Minor Slot machine repairs
  • Paper fills
  • Deal with customer disputes in a professional manner
  • Performs related duties as assigned
  • Must be flexible with schedule changes
  • Any and all other job duties as assigned

Required Qualifications and Skills

Experience:

  • Customer Service
  • Basic tool knowledge

Required Skills:

  • Able to work quickly and accurately
  • Able to communicate with the public in a friendly and efficient manner
  • Enjoy working with people
  • Good interpersonal skills
  • Team Player
  • Prepared to work weekends and late evenings
  • Must be able to obtain a New Mexico Gaming Control Board Work Permit

Special Skills:

  • Bilingual English/Spanish

HUMAN RESOURCES

Send us your resume by email or fax.

GET IN TOUCH

 

SEND RESUMES TO:
[email protected]

FAX:
+1 (575)874-5369

PHONE:
+1 (575)874-5200